Getting Started

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Getting Started

We know how important it is for you to be able to just get on with your business and that is why we aim to make the changeover from your existing mobile phone supplier as smooth and as effortless as possible. This guide details the sales process that we follow to ensure you can start to save money and look forward to excellent customer service, with no disruption to your business.

Step 1: Paperwork completed

Your Business Development Manager (BDM) will have completed all the necessary paperwork with you and will have taken the time to explain exactly what you can expect from us between now and when your new phones arrive. A copy of all the paperwork will have been left with you – please keep this safe for future reference.

Step 2: Order Processed

Your completed paperwork is forwarded to our Operations Team who will process the application in conjunction with your chosen network. At this stage a credit check will take place and occasionally we require additional information (additional company information, copies of accounts or recent mobile phone bills and sometimes a network deposit). If this is the case then your BDM will contact you.

Step 3: Dispatch

Once credit authority has been obtained from the network, a member of our Operations Team will contact you to make sure your order meets your requirements.

T hey will then inform you of the next process and agree a convenient delivery date and place. Your new phones and SIM cards will then be sent to you prior to your numbers being transferred to the new network. This gives you time to distribute the new phones and ensures minimal disruption to your business.

Step 4: Connect and Port

When your phones have arrived, a member of our Operations Team will again be in touch to ensure that all the equipment has been delivered and to confirm the date your existing numbers will be transferred from your current supplier.

Throughout steps 1 2 3 and 4 your account will be managed by your dedicated Operations Team. If you have any questions then please contact us on 01709 300257.

Step 5: The Future

Once your phones are connected and any retained numbers have been ported, your account will normally be managed by your chosen network. If your have any questions regarding your account, please contact the customer services department of the relevant network, or feel free to call either the Operations Team on 01709 300257 or your BDM.

 

Your Business Consultant may have discussed with you such things as Termination Fees and Cashback. To raise a credit for these items please
send an invoice for the agreed amount to the address on the contact page. Invoices for Termination Fees must include a copy of final bill detailing the Termination Fees.